Support
Need a hand with PineNutty? We're happy to help.
What to include
To help us resolve your issue faster, please tell us:
- The email address associated with your PineNutty account;
- The device and app version you're using (iOS, Android, web, or the Chrome extension);
- A short description of the problem, and a screenshot if you have one.
Subscriptions and billing
Subscriptions purchased through the Apple App Store or Google Play Store are managed by those platforms — cancellations and refunds are handled in your store account settings. For subscriptions purchased on the web, or if you're unsure which applies to you, email [email protected] and we'll sort it out.
Deleting your account
You can delete your PineNutty account and the data associated with it at any time. You do not need the app installed to make the request.
- In the app — go to Me → Account → Delete Account, then confirm.
- By email — write to [email protected] from the address on your account, with “Delete my account” in the subject. We will confirm it is you, and email you when it is done.
Either way, we complete the deletion within 30 days of the request being confirmed — in the app, that is the moment you confirm; by email, once we have verified it is you.
What we delete: your sign-in credentials and profile, your learning data, and anything you have created or saved in the Service, except as noted below. The categories of data we collect are listed in section 1 of our Privacy policy.
What we keep, and why: tax, accounting, and consumer-protection law require us to keep a record of what you paid us, so your purchase, subscription, and balance history is retained for as long as those laws require — along with the closed account record it is attached to. Your name, email address, phone number, and profile picture are deleted from it, so that nothing left on the record can be used to identify you, to reach you, or to sign in. We also keep anonymized usage analytics that can no longer be linked to you or to your device, and an audit record of the deletion request itself — the date it was made and the date it was completed — so we can show the request was made and honored. That audit record holds nothing taken from your email address, or from anything else that could point back to you.
What happens straight away: your account is closed the moment the request is made. You are signed out on every device and cannot sign back in while the deletion is processed. If you reach this point by mistake, email [email protected] within 7 days — we might be able to stop it, though we cannot promise that. After 7 days the erasure goes ahead and cannot be called back.
Deleting your account does not cancel a subscription bought through the Apple App Store or Google Play — those are billed by the store, so cancel there first or billing will continue. See Subscriptions and billing above.
Deletion is irrevocable. Once the data is erased it cannot be restored, and a new account started with the same email address begins empty.
Company
PineNutty is a product of XooPark LLC. For general enquiries, you can also reach us at [email protected].