Privacy Policy
This Privacy Policy describes how XooPark LLC ("XooPark", "we", "us", or "our") collects, uses, and shares information when you use the PineNutty: Drama English mobile application, website, browser extension, and related services (collectively, the "Service").
1. Information We Collect
Information you provide:
- Account information — email address, display name, and authentication credentials when you create an account or sign in with a third-party provider (such as Apple or Google).
- Learning preferences — your native language, target language level, selected word books, exam track (e.g., TOEFL, IELTS, GRE), and voice/picture preferences.
- Support communications — messages you send us, such as support requests or feedback.
Information collected automatically:
- Learning activity — words you save or review, quiz answers, drama and story viewing progress, and streak data. This is core to how the Service works (e.g., the AI algorithm needs your review history).
- Words you translate — if you use the PineNutty browser extension, the words you double-click to translate are sent to our servers to provide the translation and are saved to your review feed when you are signed in. We do not collect the full content of the web pages you visit.
- Device and usage data — device type, operating system, app version, language settings, crash reports, and anonymized usage analytics used to operate and improve the Service.
Payment information: Purchases made through the Apple App Store or Google Play Store are processed by Apple or Google; we do not receive your card details. Web purchases are processed by Stripe, which handles your payment details under its own privacy policy. We receive only transaction confirmations and subscription status.
2. How We Use Information
- To provide and personalize the Service — including generating your word feed, scheduling AI algorithm reviews, and recommending dramas and stories at your level;
- To generate learning content — vocabulary you are studying may be used as input to AI services that generate personalized stories, illustrations, and audio;
- To process subscriptions and verify purchases;
- To monitor, debug, and improve the Service, including analyzing aggregated usage patterns;
- To communicate with you about the Service, including service announcements and support responses;
- To protect the security and integrity of the Service and comply with legal obligations.
3. How We Share Information
We do not sell your personal information. We share information only with:
- Service providers — cloud hosting, analytics, crash reporting, AI content generation, text-to-speech, and payment processing partners who process data on our behalf under contractual safeguards;
- Platform providers — Apple, Google, and Stripe for purchase processing and sign-in, as applicable;
- Legal authorities — when required by law, legal process, or to protect the rights, safety, and property of XooPark, our users, or others;
- Business transfers — in connection with a merger, acquisition, or sale of assets, in which case this Policy will continue to apply to your information.
4. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. You may delete your account at any time from within the app or by contacting us; upon deletion we remove or anonymize your personal information within a reasonable period, except where retention is required by law (e.g., transaction records).
5. Your Rights and Choices
- Access and portability — you may request a copy of the personal information we hold about you;
- Correction — you may update your account information in the app or ask us to correct inaccuracies;
- Deletion — you may delete your account and associated data;
- Objection and restriction — where applicable law provides, you may object to or ask us to restrict certain processing.
Depending on where you live (for example, the EU/EEA, UK, or California), you may have additional statutory rights. To exercise any right, contact us at [email protected]. We will respond within the timeframe required by applicable law.
6. Children's Privacy
The Service is not directed to children under 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will delete it.
7. Security
We use administrative, technical, and physical safeguards appropriate to the nature of the data, including encryption in transit, access controls, and managed cloud infrastructure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. International Transfers
Your information may be processed and stored in countries other than your own, including the United States. Where required, we use appropriate safeguards for cross-border transfers.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Service or by other reasonable means before the changes take effect. The "Effective date" above reflects the latest revision.
10. Contact Us
For privacy questions or requests, contact XooPark LLC at [email protected].